Frequently Asked Questions

We serve a diverse range of industries including financial services, healthcare, retail, manufacturing, education, logistics, and hospitality. Our solutions are customizable to meet industry-specific requirements and compliance standards.

SurgeGlow was founded in March 2022 and has grown to serve 500+ active clients across Latin America. We have expanded our operations and now maintain a headquarters in Buenos Aires, Argentina.

Yes! We offer complimentary initial consultations to understand your business needs and discuss how our solutions can help. Contact us to schedule your consultation with one of our expert advisors.

Our service portfolio includes: Enterprise Solutions, Data Analytics, Custom Development, Cloud Services, Security & Compliance, and Maintenance & Support. Each service is tailored to address specific business challenges.

Absolutely! All our solutions are customizable. We work closely with each client to understand their unique requirements and design solutions that perfectly align with their business processes and objectives.

Implementation timelines vary based on project scope and complexity. Typically, implementations can range from a few weeks for smaller projects to several months for complex enterprise solutions. We'll provide a detailed timeline during the planning phase.

Yes, comprehensive training is included as part of our implementation process. We provide training materials, hands-on sessions, and ongoing support to ensure your team can effectively use and manage the solutions.

We guarantee 99.9% uptime for our cloud-based solutions with service level agreements (SLAs) that include compensation in the unlikely event of downtime. Our infrastructure is built with redundancy and failover mechanisms.

Security is our top priority. We implement bank-level encryption, multi-factor authentication, regular security audits, and comply with international security standards and regulations including HIPAA, SOC 2, and ISO 27001.

Yes, our solutions are designed to integrate seamlessly with existing systems. We provide API documentation, middleware solutions, and dedicated integration support to ensure smooth data flow across your technology stack.

We provide comprehensive cloud migration services including assessment, planning, execution, and validation. Our team handles the entire migration process with minimal disruption to your operations.

We offer 24/7 helpdesk support, priority issue resolution, proactive monitoring, regular maintenance, and dedicated account management. Support levels can be customized based on your needs.

Critical issues receive immediate attention with response times typically under 1 hour. We have a dedicated support team available 24/7 to address urgent matters and ensure minimal service disruption.

Yes, we provide regular security patches, feature updates, and performance optimization updates. Updates are scheduled during maintenance windows with advance notice to minimize disruption.