Privacy Policy

1. Introduction and Scope

SurgeGlow ("we," "us," "our," or "Company") operates surgeglow.digital (the "Website"). This Privacy Policy explains how we collect, use, disclose, and otherwise process personal information in connection with our Website, products, and services.

This Privacy Policy applies to all information collected through our Website and services. By accessing and using SurgeGlow's Website and services, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy.

2. Information We Collect

2.1 Information You Provide

• Contact Information: When you submit inquiry forms, subscribe to newsletters, or contact us, we collect your name, email address, phone number, company information, and any messages you provide.
• Account Information: If you create an account, we collect username, password, profile information, and communication preferences.
• Service Information: Information related to inquiries about our services, project specifications, and business requirements.

2.2 Automatically Collected Information

• Usage Data: Information about how you interact with our Website, including pages viewed, time spent, links clicked, and search queries.
• Device Information: Device type, operating system, browser type and version, IP address, and device identifiers.
• Cookies and Tracking: Information collected through cookies, web beacons, and similar technologies (see our Cookie Policy for details).
• Location Information: General geographic location based on IP address.

2.3 Third-Party Information

We may receive information about you from third-party sources such as marketing partners, data providers, and social media platforms when you interact with our content.

3. How We Use Your Information

We use collected information for the following purposes:

• Providing, maintaining, and improving our Website and services
• Responding to your inquiries and providing customer support
• Processing service requests and delivering solutions
• Sending informational and marketing communications (with your consent)
• Analyzing Website usage and optimizing user experience
• Personalizing content and recommendations
• Detecting, preventing, and addressing fraud and security issues
• Complying with legal obligations and protecting our rights
• Conducting business research and analytics

4. Data Sharing and Third Parties

We do not sell, trade, or rent your personal information to third parties. However, we may share information with:

• Service Providers: Third-party vendors who provide services on our behalf (hosting, email delivery, customer support)
• Business Partners: Partners with whom we collaborate to provide integrated services
• Legal Requirements: When required by law, regulation, or court order
• Business Transfers: In connection with mergers, acquisitions, or sale of assets
• Analytics Providers: Services that help us understand Website usage

All third parties are contractually obligated to use your information only as necessary to provide services and maintain appropriate security measures.

5. Data Retention Policies

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Retention periods vary based on the type of information and our business needs:

• Account Information: Retained for the duration of your account and 1 year after closure
• Marketing Communications: Retained until you unsubscribe
• Transactional Data: Retained for 5-7 years for tax and legal purposes
• Website Usage Data: Typically retained for 12-24 months

You may request deletion of your information at any time, subject to legal retention requirements.

6. Your Rights Under Argentine Law

Under the Argentine Personal Data Protection Law (Law No. 25,326) and related regulations, you have the following rights:

• Right to Access: Request access to your personal information
• Right to Rectification: Request correction of inaccurate information
• Right to Erasure: Request deletion of your information (subject to legal exceptions)
• Right to Restrict Processing: Request limitation of how we use your information
• Right to Object: Object to processing of your information for marketing purposes
• Right to Data Portability: Request your information in a portable format

To exercise these rights, contact us using the information in Section 10 below. We will respond to your request within 30 days.

7. International Data Transfers

Your information may be transferred to, stored in, and processed in countries other than your country of residence. When we transfer information internationally, we implement appropriate safeguards including standard contractual clauses and data processing agreements to ensure your information receives adequate protection.

8. Children's Privacy

Our Website and services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete such information immediately. Parents or guardians who believe their child has provided information to us should contact us immediately.

9. Security of Your Information

We implement industry-standard security measures including encryption, firewalls, secure servers, and access controls to protect your personal information against unauthorized access, alteration, disclosure, and destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

10. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, and other factors. We will notify you of material changes by posting the updated policy on our Website with a new "Last Updated" date. Your continued use of our Website following such changes constitutes your acceptance of the updated Privacy Policy.

11. Contact Information

If you have questions about this Privacy Policy, your personal information, or our privacy practices, please contact us:

• Email: contacto@surgeglow.digital
• Phone: +54 (11) 5000-0000
• Address: Av. Corrientes 1234, Buenos Aires, C1043AAJ, Argentina
• Data Protection Officer: Available upon request

For privacy inquiries related to Argentine law, you may also contact the Argentine Data Protection Authority (APDP) at www.apdp.gob.ar.